Privacy Policy

To provide the Game and the Online Service to you

As applicable, we will use information about you (including Basic Information, Third Party Log-In Information, User Content and Analytics) for delivering our Online Services to you under the terms of use agreed between us, as well as contacting you about matters requiring your attention.

This processing of information in this way is necessary for us to make the Online Services available to you, and ensuring that they function properly so that you have the best experience when playing the Game and/or using the other Online Services.

To help us improve the Online Services and fix any problems

We may process information about you (including Basic Information, User Content and Analytics) so that we can analyse and improve the Game and Online Services. We will only do this in the following ways and only if you have provided your consent in this respect:

Analytics: We would like to collect and use information about how you play the Game, and analyse it to understand playing behaviour and to compile statistical reports regarding that activity. You can withdraw your consent to this at any time by going into your account settings and ticking a different box.

Requests for voluntary feedback: From time to time, we will offer you the opportunity to provide feedback on the Game via a free form text box. It is entirely voluntary and you are free to decide what information you provide to us.

Voluntary crash reports: If the Game encounters a problem and needs to close, we will give you the opportunity to submit a crash report. It is entirely voluntary and you are free to decide what information you provide to us.

This processing will enable us: (i) to ensure that our Online Services function properly so that you and other users have the best experience when playing the Game and using the other Online Services; and (ii) to identify and correct any bugs in the Game and Online Services.

To respond to your enquiries and requests for support and to enable you to use the Forums

We may process Basic Information and Contact Information so that we are able to properly respond to your enquiries and support requests either via the Support Centre or Forums or through privacy@warchestgames.com and so you are able to use the Forums, in accordance with the terms of use agreed between us.

Prevent Fraud and Illegal Activity

We process personal data for the legitimate interests of ensuring that use of the Online Services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, and to enforce our legal rights and comply with our legal obligations.

Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

We work with Steam (the Valve Corporation) to assist us with fraud prevention and the detection of any illegal activity (e.g. to verify in-Game purchases made through Steam). We also work with Easy-Anti-Cheat (operated by Kamu Ltd.) to detect cheating. Please see the section on "automated decision making" for more information on this.

We will share your information with third parties only in the ways that are described in this Privacy Policy

Group members, personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

We will store personal information via our cloud-based data storage provider: Amazon Web Services, Inc. https://aws.amazon.com/compliance/data-privacy-faq/

Merger or acquisition: If we are involved in a merger, acquisition or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches or to protect the rights, property or safety of WarChest, our customers or others.

Digital Content Stores: The Game is made available to download via Steam (operated by the Valve Corporation) and we may disclose your personal information to Steam for the purposes of making the Game available and facilitating any in-Game payments made through Steam.

We use automated decision-making methods which do not involve human involvement to process your information only in the ways that are described in this Privacy Policy.

We work with Easy-Anti-Cheat (operated by Kamu Ltd.) to detect cheating.

We process your personal information via automated decision-making methods in order to identify users who are cheating in the Game. Our automated decision-making methods are designed to detect cheating by looking for irregularities in game play behaviour.

If users are determined to be or suspected of cheating, the following actions may be taken:

• they will be indefinitely suspended from playing the Game, although they will still have access to their Game account; and
• anything acquired relating to the Game, be it through credits or real-money purchase, will be lost.

Please also see our terms of use for the Game (here).

In this scenario, the user will be informed of the outcome and will have the right to obtain human intervention to express his or her point of view and to contest the decision to block access to the Game. If this applies to you, please contact us at privacy@warchestgames.com.

You can find more information on data processing activities in respect of which Easy-Anti-Cheat is acting as data controller in the Easy Anti-Cheat privacy policy.

Ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

You can download a copy of your Game account information by following the instructions in your account settings.

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

Object to us processing data about you

You can ask us to restrict, stop processing or delete your personal data if:

• you consented to our processing the personal data and have withdrawn that consent;
• we no longer need to process that personal data for the reason it was collected;
• we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of WarChest or a third party, you don’t agree with that processing and there is no overriding legitimate interest for us to continue processing it;
• the personal data was unlawfully processed;
• you need the personal data to be deleted in order to comply with legal obligations;
• the personal data is processed in relation to the offer of a service to a child.

You can delete your Game account by following the instructions in your account settings.

Obtain a machine-readable copy of your personal data, which you can use with another service provider

• If (i) we are processing data in order to perform our obligations to you or because you consented and (ii) that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
• If you request, we will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

Make a complaint to a Supervisory Authority

• If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the support services.
• If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.